Support
FAQ
Frequently asked questions about accessing and evaluating OQEN during the public preview phase.
Last updated
Preview support response expectation For public preview requests submitted through your onboarding/support channel, OQEN targets an initial response within one business day for access blockers and within two business days for non-blocking questions.
Who can access the preview?
Preview access is controlled by environment configuration and invitation policy.
Available sign-in options can vary by deployment.
Can I save diagrams and workspace state?
Persistence capabilities depend on your authenticated mode and configured role.
Guest access can be restricted from save and load operations.
Is AI output applied automatically?
No. Guidance remains advisory and human-reviewed before operational decisions or implementation.
Teams are expected to validate recommendations against their own governance process.
Where should I send feedback?
Use your preview onboarding channel or pilot contact path to report issues and improvement requests.
Include the route, expected behavior, and actual behavior to help reproduce quickly.